Forms Administration has been involved in the administration of paper and online forms for the past eight years; working in collaboration with the Commonwealth Government to deliver projects.

If you have not dealt with Forms Administration before or are new to engaging external bodies to perform work, our experienced Account Manager can help guide and explain the appropriate pathways and documentation.
Often it is beneficial to take advantage of our "Pilot Program". This is a method of "feeling your way" without over committing. This involves splitting the project into a small discrete piece of work. This way it is easier to complete the specification and the Service Agreement within a short period of time.
The Pilot Program is ideal for a quick start.

Your program area has been assigned a new function. Allocating existing resources will be difficult and a nationally consistent approach is essential. The new function involves validating existing customer records and ensuring the accuracy of the current database. This task will involve mail outs and follow up via telephone. (This example involves a Central Office administered program that is implemented by the State Offices).

• Specify procedural guidelines and protocols
• Recruit internal staff and allocate appropriate resources
• Specify training for each State and allow for changing staff
• Ensure consistency across all States
• Develop system interface to encompass the new data trail (in this case, tracking history)
• Manage tasks are being performed correctly

• Transfer of staff to another area and the need to re-train
• Different interpretation of Guidelines within each State
• Resistance to Nationally consistent process
• Expandable costs for underestimating workload
• Cost of IT changes

All these risks can be managed appropriately, it is just a matter of implementing the most effective model.

Forms Administration is uniquely placed to ensure the implementation of your new program function. Some of the advantages are listed below:

• Staffing Issues- These range from availability to personality management. There is no requirement for staff training and PDS. Forms Administration also solve a problem often experienced in smaller states where the task required is only 10% of an Officer's position, once the training and liaison obligations are included it becomes an onerous task.
• National Consistency- Many of us have experienced the often subtle interpretations that each state imposes when delivering a new program. Forms Administration has only one goal - to deliver the same solution for all States. Therefore, there is no risk of conflicting agendas of priorities.
• Enforceable Service Level Agreement- This is often the key to the success of the project. Rather than managing staff and monitoring performance, the service level agreement will ensure quality outcomes. in simple terms, Forms Administration will ensure that the outcomes are achieved as per the agreement.
• IT Expertise- The cost of developing interfaces and data management has become a very expensive part of any new project. Further, it is often difficult to ensure that the internal IT Department will deliver the solution in an expedient manner. Forms Administration will deliver a low cost, easy to maintain solution every time. Delivering efficient business process is what we do. Included in the service level agreement is the deliverable as set out in the data exchange protocol. Often all that is required is a small modification to an existing system.
• Cost Effective- Forms Administration are centrally administered. With less infrastructure and lower overheads, we are able to offer competitive solutions resulting in a lower cost of implementation.

Forms Administration are experts in risk management and risk mitigation. Our enthusiastic and highly skilled staff offer a depth of expertise that would not normally be found in a typical organisation. Each staff member is motivated and remunerated in accordance with the delivery of your service level agreement. Therefore, our staff are committed to ensure your total satisfaction from the start of the project throughout its delivery. We recognise that communication and feedback are the key to a successful relationship. We understand that you need to rely on the deliverables agreed to via an enforceable service level agreement.

Next time you have a new program initiative, consider the strategic advantage of engaging Forms Administration.